NR.

Nate Richardson·PM × Growth eng

I build AI products— and the growth engines behind them.

Head of Growth at Perspective AI. Before that, I ran product at Totango, taking a customer success platform from siloed tools to AI-powered journey orchestration. A decade-plus where product, data and go-to-market meet.

Ask my agent
first-month sales from a product line I launched
$1M+
first-month sales from a product line I launched
of Product Management in 4 years at Totango
PM → Director
of Product Management in 4 years at Totango
ecosystem integrations shipped, from Salesforce to Snowflake
7
ecosystem integrations shipped, from Salesforce to Snowflake
leading growth at an AI-native research startup
2+ yrs
leading growth at an AI-native research startup

01Selected work

  1. 01Totango CanvasJourney orchestration · AI features · PlatformSiloed tools → one platform
  2. 02Customer data platformCDP · Identity resolution · Integrations7 ecosystem integrations
  3. 03Growth at Perspective AIAI-native · Growth · GTM[Headline growth result]
  4. 04Two product lines, $1M first month0→1 · Launch · Team building$1M+ first month · 60% margin

02Point of view

Evals are the product spec.

If you can't write down what good looks like as test cases, you don't have a product yet, just a demo.

AI made building cheap. Distribution is the moat.

When anyone can ship the feature, the advantage moves to whoever owns the loop that gets it to users.

PMs should be able to ship.

Not to replace engineers, but because a prototype ends a debate faster than a doc does.

03Experience

  1. 2024–Now

    Head of Growth · Perspective AI

    Perspective helps organizations understand their customers with AI-driven, human-like research conversations that uncover the motivations, hesitations and goals behind each decision.

    • Moved from steering product direction to owning growth.
    • [A growth result with a number.]
  2. 2020–2024

    Product Manager → Director of Product Management · Totango

    Advanced from PM to Sr. PM to Director, leading journey orchestration, the customer data platform and AI integration strategy.

    • Led the move from siloed tools to a unified journey orchestration platform, including launching Canvas.
    • Expanded the customer data platform (DNA-CX core, Customer 360) with real-time ingestion and identity resolution.
    • Drove AI-powered features across the platform: predictive insights and automated orchestration.
    • Shipped integrations with Slack, Salesforce, Zendesk, Snowflake, Mixpanel, Pendo and HubSpot.
  3. 2019–2020

    Sr. Manager, Product Development · Connected Cannabis Co.

    Owned the product roadmap and built a team of PMs, designers, product marketers and analysts.

    • Launched two multi-SKU product lines with first-month sales over $1M at a 60% margin.
    • Brought more than a dozen co-branded products to market with partners like MedMen and Archive Seedbank.
  4. 2019

    Product Communications & Analytics · Totango

    Designed and ran go-to-market operations for product releases.

    • Implemented the analytics stack used to measure engagement and product adoption.
  5. 2015–2018

    CS Operations → Growth Operations Manager · xMatters

    Business operations across sales, services, product and marketing.

    • Instrumented the analytics infrastructure behind the launch of xMatters' freemium offering.
    • Built statistically driven, segmented customer health models spanning a dozen products.
  6. 2008–2015

    Customer success and sales leadership · Insightly, Act-On, Apple Retail

    Managed top-revenue accounts in B2B SaaS, and before that led a 50+ person retail sales team at Apple.

Education

  • Data Analytics & Applied Mathematics · Southern New Hampshire University 2015–2018
  • Organizational Leadership · Sierra College 2008–2012

04Contact

Building something with AI? Let's talk.

Product management or growth/GTM engineering roles at teams building with AI.

Message me on LinkedInGitHub ↗